Helpful Tips In Emergencies
NOTE: if you are unsure of what you're doing, it is best to contact us first.

Hot Water Tank Failure

Turn off the gas or electrical supply. Turn off water supply tap to the tank. This tap is located on the cold water pipe at the top of the tank. A hose or pail can be used to drain the water from the tap at the bottom of the tank.  Call us for a quote on a new tank.  Our pricing includes installation and permits along with removal of the old tank.  No hidden costs!

No Heat Problem

Check the fuse panel for power to the unit. If the pilot has gone out follow the manufacturer's instructions on the re-lighting of the pilot. See the decal on the inside of the furnace.  Still not working or won't stay lit?  Give us a call.

Suspect a Gas Leak?
Move to a source of fresh air (outside).  Call Terasen Gas and have the source investigated.  

Licensed vs Unlicensed contractors?

The BC Safety Authority require all gas and electrical contractors doing regulated work in BC to hold a valid license.  To check out whether someone is licensed you may call the BC Safety Authority office or visit their website at www.safetyauthority.ca for additional information.

In addition, all gas, boiler and electrical work requires a permit by law.  Doing any of this work without a permit may adversely impact your homeowner's insurance policy.

For your safety and the safety of your family, if you are having any work done that involves gas or electricity:

- hire a licensed contractor

- ensure there is a permit

Important Phone Numbers

Flame Heating:   604-273-6173 Richmond

                              604-946-2277 Ladner/Tsaw

                              604-514-1046 Surrey/Langley

B.C. Safety Authority 1-866-566-7233

Terasen Gas 1-800-663-9911

AmeriSpec 604-944-9804 or 1-877-944-9804                                  

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